Ask within 14 days of a payment and we will refund it in full, no questions asked. There is a free plan precisely so you can decide before paying — but if a charge was a mistake, we would rather return it than argue.
What we refund
| Situation | What happens |
|---|---|
| Within 14 days of any charge, monthly or annual | Full refund on request |
| Charged after you meant to cancel | Full refund of that charge, at any time |
| Duplicate or accidental charge | Full refund |
| The service was unusable because of a fault on our side | Full or pro-rata refund, whichever is fairer to you |
| Mid-term cancellation after 14 days | No partial refund — access continues to the end of the period you paid for |
How to ask
Email support@tejworkspace.com from the address on the account, saying what you want refunded. You do not need to give a reason. We reply within two business days and approved refunds are issued immediately, arriving in 5–10 business days depending on your bank or card issuer.
Who issues the money
Subscriptions are sold through our payment provider, who acts as the merchant of record — the legal seller. Refunds are processed by them, to the original payment method, in the currency you were charged. We authorise the refund; they move the money.
Cancelling
Cancel any time from Settings or your billing portal. Cancellation stops future charges and keeps your access until the end of the current period. Your flows are not deleted — the account reverts to the free plan and its limits, and server-side execution stops. Export anything you want to keep from Settings → Export everything.
If you are in the UK or EU
You normally have a 14-day statutory right to withdraw from a purchase of digital services. Where you ask us to begin the service immediately, that right may end once the service has been supplied — but our own 14-day policy above applies regardless, so you are no worse off.
Chargebacks
Please email us before raising a chargeback with your bank. A refund is faster than a dispute, and we have never refused one that fell inside this policy.